- Messages
- 11,652
- Location
- Constantine, MI
I've been using a Bessey STC plunger type clamp in a specific jig for about 10 years. This past month I went to adjust the tension on the jig and the casting that holds the set screw snapped. A bit disappointing since is not a cheap clamp. None-the-less, I thought I would contact Bessey and at least let them know. I did not expect what happened. They responded by asking a few questions about the use and how it came to fail. I sent them pictures and admitted that I might just have been trurning the screw too hard. Not a problem, they said, we'll send you a new one under the limited lifetime warranty.
I was impressed and, today, was very happy to receive the replacement clamp. Well done Bessey!
I was impressed and, today, was very happy to receive the replacement clamp. Well done Bessey!